Question 1

Are your products authentic?

Accepted Answer

Yes. We only offer authorized licenses, official subscription assistance, and legitimate digital services. We do not sell cracked software, stolen accounts, or unauthorized keys.

Question 2

How do I place an order?

Accepted Answer

Select a product, choose a package, then click Order on WhatsApp or Telegram. Send the pre-filled message and you will receive Send Money payment instructions.

Question 3

Do I need an account to order?

Accepted Answer

No account is required. You can complete the entire order over WhatsApp or Telegram.

Question 4

Can I order via Telegram?

Accepted Answer

Yes. Every product has an Order on Telegram button that opens a chat with your pre-filled order message.

Question 5

Which payment methods do you accept?

Accepted Answer

We accept bKash, Nagad and Rocket Send Money. Please use Send Money only — do not use Cash Out.

Question 6

How long does verification take?

Accepted Answer

Manual verification usually completes within 15–60 minutes during business hours.

Question 7

Where do I find my Transaction ID?

Accepted Answer

After Send Money completes, the mobile banking app shows the Transaction ID (TrxID). You can also find it in the SMS confirmation.

Question 8

Do I need to send a screenshot?

Accepted Answer

Yes, please send a screenshot of the successful Send Money confirmation along with the Transaction ID.

Question 9

How is the product delivered?

Accepted Answer

Products are delivered via WhatsApp, Telegram or email based on your preference — usually within the delivery time shown on the product page.

Question 10

Do you help with activation?

Accepted Answer

Yes. We provide step-by-step activation guidance over WhatsApp or Telegram.

Question 11

What if my subscription ends early?

Accepted Answer

If a subscription ends earlier than promised due to a fault on our side, we provide replacement support.

Question 12

Are there region restrictions?

Accepted Answer

Some products have region restrictions. These are listed on each product page — please check before ordering.

Question 13

What is your refund policy?

Accepted Answer

Refunds are available before activation for most products. Please read the refund policy on each product page.

Question 14

Do you offer replacements?

Accepted Answer

Yes, we offer replacement support when a product fails due to a fault on our side.

Question 15

How do I contact support?

Accepted Answer

Reach us on WhatsApp or Telegram — links are available on every page. Support hours and response times are listed on the Support page.

Frequently asked questions

General

How to Order

WhatsApp Ordering

Telegram Ordering

Send Money Payment

Payment Verification

Transaction ID

Payment Screenshot

Digital Delivery

Activation

Product Duration

Region Restrictions

Refund

Replacement

Customer Support